Terms & Condtions

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Last updated: December 3, 2025

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Welcome to LouisvilleChimneySweep.com, owned and operated by Ace Chimney, Fireplace & Outdoor Living (“Ace,” “we,” “our,” or “us”). By using this website or opting in to receive SMS/text communications from us, you agree to the following Terms & Conditions.

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1. SMS/Text Message Program

When you provide your mobile phone number and opt in to receive messages from Ace Chimney, Fireplace & Outdoor Living, you agree to receive communications related to:

• Appointment reminders and service updates

• Inspection or repair notifications

• Informational messages regarding chimney, fireplace, or gas log services

• Seasonal updates, safety alerts, and maintenance tips

• Marketing and promotional messages, including special offers, coupons, promotions, and seasonal deals

Message Frequency

Message frequency may vary based on service needs.
Typical expectations include:

• Up to 2 messages per appointment

• Occasional promotional or informational messages

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier.

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2. How to Opt Out

You may opt out at any time.

To stop receiving SMS/text messages:
Text STOP to the number you received messages from.

Acceptable opt-out commands include: STOP, END, CANCEL, UNSUBSCRIBE.

You will receive one confirmation message stating you have been unsubscribed.

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3. Customer Support

For help with SMS messaging:
Reply HELP at any time
OR
Contact us at: office.acechimney@gmail.com

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4. User Responsibilities

By opting in, you confirm that:

• You are the owner or authorized user of the mobile number provided

• You are at least 18 years old

• You understand these Terms & Conditions

You agree not to use our services for fraudulent or abusive purposes.

 

5. Privacy & Data Use

Your privacy matters to us.
For full details, please review our Privacy Policy, but here are key points related to messaging:

• We do not sell or share your phone number with third parties for marketing purposes. Ever.

• Your phone number and any associated data are used only for business operations, such as scheduling, communicating with you, or sending the messages you agreed to receive.

• You may request that we stop contacting you at any time by texting STOP.

• Opting out of SMS messaging does not affect your ability to schedule services or communicate with our team by phone or email.

 

6. Website Usage Terms

By using LouisvilleChimneySweep.com, you agree not to:

• Attempt to interfere with the website’s performance or security

• Use the site for unlawful or harmful purposes

• Misrepresent your identity when contacting us or submitting inquiries

All content on this site—including text, images, design, and branding—is owned by Ace Chimney, Fireplace & Outdoor Living and may not be reproduced without permission.

7. Limitation of Liability

Ace Chimney, Fireplace & Outdoor Living is not liable for:

• Delays or failures in SMS delivery

• Charges from your mobile carrier

• Damages resulting from your misuse of our site or communications

Our services are provided “as is” without warranty, except where otherwise stated in writing.

 

8. Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of any changes.

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9. Contact Information

For questions about these Terms & Conditions:
Ace Chimney, Fireplace & Outdoor Living
Email: office.acechimney@gmail.com
Website: https://www.LouisvilleChimneySweep.com