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Ace Chimney Sweep Privacy Policy

Last updated: April 6, 2026
 

At Ace Chimney, Fireplace & Outdoor Living, we are committed to protecting your privacy and handling your information with transparency and care.

Information We Collect

We collect personal information that you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Service details and appointment information

We may also collect:

  • Internet Protocol (IP) address

  • Browser and device information

  • Website usage data (such as page visits, time on site, and interactions)

  • Communication records and customer feedback

When you conduct a transaction on our website, we collect the information necessary to complete that transaction, such as your contact details and payment information.

How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and perform services

  • To communicate about appointments, updates, and service-related notices

  • To provide customer support

  • To send informational and promotional messages (only if you have opted in)

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory requirements

SMS/Text Messaging

If you opt in to receive text messages, we may send:

  • Appointment reminders

  • Service updates

  • Informational messages

  • Marketing and promotional messages

We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.

You may opt out of receiving messages at any time by replying:
STOP, CANCEL, or UNSUBSCRIBE

Message and data rates may apply. Message frequency may vary.

Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share your information only as necessary to:

  • Provide services (e.g., scheduling systems, payment processors)

  • Comply with legal obligations

  • Protect our rights or prevent fraud

All third-party service providers are required to maintain the confidentiality and security of your information.

Data Storage and Security

Our website may be hosted on third-party platforms (such as Wix.com), which store data on secure servers protected by firewalls.

Payment processing is handled through PCI-DSS compliant providers to ensure secure handling of credit card information.

Your Rights and Choices

You have the right to:

  • Access the personal information we have about you

  • Correct or update your information

  • Request deletion of your data

  • Opt out of communications at any time

To make a request, contact us at:
office.acechimney@gmail.com

How We Communicate With You

If you provide your contact information, we may reach out via:

  • Email

  • Phone

  • Text message

  • Postal mail

This communication will relate to your service, account, or opted-in messaging preferences.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services indicates acceptance of those changes.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Ace Chimney, Fireplace & Outdoor Living
Email: office.acechimney@gmail.com
Website: https://www.louisvillechimneysweep.com

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